{"id":6667,"date":"2019-04-17T08:00:55","date_gmt":"2019-04-16T23:00:55","guid":{"rendered":"https:\/\/www.mamoru-kun.com\/tips\/?p=6667"},"modified":"2019-03-29T09:34:45","modified_gmt":"2019-03-29T00:34:45","slug":"enpsjinji","status":"publish","type":"post","link":"https:\/\/www.mamoru-kun.com\/tips\/enpsjinji\/","title":{"rendered":"\u4eba\u4e8b\u8a55\u4fa1\u3078\u306e\u5fdc\u7528\u3082\u53ef\u80fd\uff01 \u4f01\u696d\u306e\u53ce\u76ca\u6027\u6539\u5584\u306b\u76f4\u7d50\u3059\u308b\u300cNPS\u300d\u3068\u306f"},"content":{"rendered":"<p><a href=\"https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1006966888.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1006966888.jpg\" alt=\"shutterstock_1006966888\" width=\"1000\" height=\"667\" class=\"aligncenter size-full wp-image-6673\" srcset=\"https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1006966888.jpg 1000w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1006966888-300x200.jpg 300w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1006966888-600x400.jpg 600w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1006966888-352x234.jpg 352w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1006966888-345x230.jpg 345w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1006966888-90x60.jpg 90w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>\u73fe\u5728\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u5fc3\u8840\u3092\u6ce8\u3044\u3067\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u8a08\u6e2c\u3059\u308b\u3072\u3068\u3064\u306e\u6307\u6a19\u3068\u3057\u3066\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u308b\u306e\u304c\u3001<span style=\"color: #ff0000;\">\u300cNPS\u300d<\/span>\u3068\u547c\u3070\u308c\u308b\u624b\u6cd5\u3067\u3059\u3002<\/p>\n<p>NPS\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8a08\u6e2c\u3059\u308b\u65b9\u6cd5\u3067\u3001\u4f01\u696d\u306e\u53ce\u76ca\u6027\u306b\u5927\u304d\u306a\u76f8\u95a2\u6027\u3092\u6301\u3064\u306a\u3069\u3001\u5c0e\u5165\u3059\u308b\u3068\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001<span style=\"color: #ff0000;\">\u4eba\u4e8b\u8a55\u4fa1\u5236\u5ea6\u306b\u3082\u5fdc\u7528\u3067\u304d\u308b<\/span>\u306e\u3067\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001NPS\u306e\u6982\u8981\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h2>NPS\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u308b\u6307\u6a19\u306e\u3072\u3068\u3064<\/h2>\n<p><a href=\"https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_538278844.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_538278844.jpg\" alt=\"shutterstock_538278844\" width=\"1000\" height=\"667\" class=\"aligncenter size-full wp-image-6674\" srcset=\"https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_538278844.jpg 1000w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_538278844-300x200.jpg 300w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_538278844-600x400.jpg 600w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_538278844-352x234.jpg 352w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_538278844-345x230.jpg 345w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_538278844-90x60.jpg 90w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>NPS\u3068\u306f\u300cNet Promoter Score\uff1a\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u300d\u306e\u7565\u79f0\u3067\u3001\u300c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u300d\u3092\u8a08\u6e2c\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u7528\u3044\u3089\u308c\u308b\u3082\u306e\u3067\u3059\u3002<span style=\"color: #ff0000;\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u306f\u9867\u5ba2\u304c\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u306b\u3069\u308c\u304f\u3089\u3044\u611b\u7740\u3084\u4fe1\u983c\u3092\u6301\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u793a\u3059\u8a00\u8449\u3067\u3001NPS\u3092\u5229\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7c21\u5358\u304b\u3064\u308f\u304b\u308a\u3084\u3059\u304f\u6570\u5024\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u5927\u304d\u3044\u4f01\u696d\u306f\u9ad8\u3044\u53ce\u76ca\u3092\u898b\u8fbc\u3081\u308b\u3068\u3055\u308c\u3066\u304a\u308a\u3001NPS\u3092\u9069\u5207\u306b\u7528\u3044\u308c\u3070\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u8a55\u4fa1\u6539\u5584\u306b\u5927\u304d\u306a\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002<\/p>\n<p>NPS\u3092\u8003\u6848\u3057\u305f\u4f01\u696d\u306e\u3072\u3068\u3064\u3067\u3042\u308b\u7c73\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u4f1a\u793e\u306e\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u306b\u3088\u308b\u3068\u3001NPS\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u306f\u7af6\u5408\u5148\u3068\u6bd4\u3079\u30662\u500d\u306e\u6210\u9577\u7387\u3092\u8a87\u308a\u3001NPS\u304c\u6210\u9577\u7387\u306e\u5dee\u306e20\uff5e60\uff05\u3092\u8aac\u660e\u3059\u308b\u3068\u3057\u3066\u3044\u307e\u3059\u3002[\u6ce81]<\/p>\n<p>\u63db\u8a00\u3059\u308c\u3070\u3001NPS\u306f\u4e8b\u696d\u306e\u5c06\u6765\u7684\u306a\u6210\u9577\u3092\u6e2c\u308b\u3088\u3044\u6307\u6a19\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u306b\u52a0\u3048\u3066\u3001NPS\u306f\u53ce\u76ca\u6027\u306b\u9ad8\u3044\u76f8\u95a2\u6027\u3092\u6301\u3064\u3068\u3044\u3046\u7279\u5fb4\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u65e5\u672c\u306b\u304a\u3044\u3066\u306f\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u8a08\u6e2c\u3059\u308b\u65b9\u6cd5\u3068\u3057\u3066\u3001\u591a\u304f\u306e\u4f01\u696d\u3067<span style=\"color: #ff0000;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\uff08CS\u8abf\u67fb\uff09<\/span>\u304c\u7528\u3044\u3089\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3067\u306f\u3001\u9867\u5ba2\u304c\u300c\u4f01\u696d\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u8005\u306b\u85a6\u3081\u308b\u304b\u3069\u3046\u304b\u300d\u3068\u3044\u3046\u70b9\u3092\u628a\u63e1\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002NPS\u306f\u307e\u3055\u306b\u3053\u306e\u70b9\u3092\u8a08\u6e2c\u3067\u304d\u308b\u305f\u3081\u3001NPS\u306e\u7d99\u7d9a\u7684\u306a\u5411\u4e0a\u65bd\u7b56\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9ad8\u3044\u53ce\u76ca\u6027\u3092\u78ba\u4fdd\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>NPS\u306f\u7dcf\u53ce\u76ca\u5168\u7c73\u4e0a\u4f4d500\u793e\u306e\u30e9\u30f3\u30ad\u30f3\u30b0\u300c\u30d5\u30a9\u30fc\u30c1\u30e5\u30f3500\u300d\u306b\u63b2\u8f09\u3055\u308c\u305f\u4f01\u696d\u306e\u7d043\u5206\u306e1\u304c\u5c0e\u5165\u3057\u3066\u3044\u308b\u3068\u3044\u308f\u308c\u3001\u3044\u307e\u591a\u304f\u306e\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30b7\u30a7\u30a2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308bAirbnb\u3067\u306f\u3001\u5b9f\u969b\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u4f7f\u3063\u305f\u30b2\u30b9\u30c8\u306b\u3001NPS\u3092\u542b\u3081\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u3001\u4e8b\u696d\u306e\u6210\u9577\u306b\u5927\u304d\u306a\u52b9\u679c\u3092\u6319\u3052\u3066\u3044\u307e\u3059\u3002[\u6ce82]<\/p>\n<p>[\u6ce81]<a href=\"http:\/\/www.netpromotersystem.com\/about\/how-is-nps-related-to-growth.aspx\" target=\"_blank\">How the Net Promoter Score Relates to Growth<\/a><br \/>\n[\u6ce82]<a href=\"https:\/\/medium.com\/airbnb-engineering\/how-well-does-nps-predict-rebooking-9c84641a79a7\" target=\"_blank\">How well does NPS predict rebooking?<\/a><\/p>\n<h2>NPS\u306e\u7b97\u51fa\u65b9\u6cd5\u306f\u300c\u63a8\u5968\u8005\u300d\u306e\u5272\u5408\u304b\u3089\u300c\u6279\u5224\u8005\u300d\u306e\u5272\u5408\u3092\u5f15\u304f\u3060\u3051<\/h2>\n<p><a href=\"https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1063322831.jpg\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1063322831.jpg\" alt=\"shutterstock_1063322831\" width=\"1000\" height=\"643\" class=\"aligncenter size-full wp-image-6675\" srcset=\"https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1063322831.jpg 1000w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1063322831-300x193.jpg 300w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1063322831-600x386.jpg 600w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1063322831-358x230.jpg 358w, https:\/\/www.mamoru-kun.com\/tips\/mamoru-cms-content\/uploads\/2019\/04\/shutterstock_1063322831-90x58.jpg 90w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u53ce\u76ca\u306b\u76f4\u7d50\u3059\u308b\u30d5\u30a1\u30af\u30bf\u30fc\u306e\u8a08\u6e2c\u304c\u53ef\u80fd\u306aNPS\u3067\u3059\u304c\u3001\u3044\u3063\u305f\u3044\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u6570\u5024\u3092\u7b97\u51fa\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u5b9f\u306f\u3001NPS\u306e\u7b97\u51fa\u65b9\u6cd5\u306f\u975e\u5e38\u306b\u7c21\u5358\u3067\u3059\u3002<\/p>\n<h3>1.11\u6bb5\u968e\u3067\u30b9\u30b3\u30a2\u3092\u3064\u3051\u3066\u3082\u3089\u3046<\/h3>\n<p>NPS\u3092\u8a08\u6e2c\u3059\u308b\u305f\u3081\u306b\u306f\u307e\u305a\u3001<span style=\"color: #ff0000;\">\u300c\u3042\u306a\u305f\u306f\u79c1\u305f\u3061\uff08\u4f01\u696d\uff0f\u88fd\u54c1\uff0f\u30b5\u30fc\u30d3\u30b9\uff0f\u30d6\u30e9\u30f3\u30c9\uff09\u3092\u53cb\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u304f\u3089\u3044\u3042\u308a\u305d\u3046\u3067\u3059\u304b\u300d\u3068\u8cea\u554f\u3092\u884c\u3044\u3001\u300c\u5168\u304f\u601d\u308f\u306a\u3044\u300d\u304b\u3089\u300c\u975e\u5e38\u306b\u305d\u3046\u601d\u3046\u300d\u307e\u3067\u306e11\u6bb5\u968e\u3067\u30b9\u30b3\u30a2\u3092\u3064\u3051\u3066\u3082\u3089\u3044\u307e\u3059\u3002<\/span>\u300c\u5168\u304f\u601d\u308f\u306a\u3044\u300d\u304c0\u3001\u300c\u975e\u5e38\u306b\u305d\u3046\u601d\u3046\u300d\u304c10\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h3>2.\u30b9\u30b3\u30a2\u306b\u5fdc\u3058\u3066\u300c\u6279\u5224\u8005\u300d\u300c\u4e2d\u7acb\u8005\u300d\u300c\u63a8\u5968\u8005\u300d\u306b\u5206\u985e\u3092\u884c\u3046<\/h3>\n<p>\u6b21\u306b\u3001\u3053\u306e11\u6bb5\u968e\u306e\u3046\u3061\u3001<span style=\"color: #ff0000;\">0\uff5e6\u307e\u3067\u306e\u30b9\u30b3\u30a2\u3092\u3064\u3051\u305f\u4eba\u3092\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u3092\u62e1\u3052\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u300c\u6279\u5224\u8005\uff08Detractors\uff09\u300d\u30017\u30688\u306e\u30b9\u30b3\u30a2\u3092\u3064\u3051\u305f\u4eba\u3092\u6279\u5224\u3082\u63a8\u5968\u3082\u3057\u306a\u3044\u6d41\u52d5\u7684\u306a\u300c\u4e2d\u7acb\u8005\uff08Passives\uff09\u300d\u30019\u306810\u306e\u30b9\u30b3\u30a2\u3092\u3064\u3051\u305f\u4eba\u3092\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u611b\u7528\u3057\u3066\u5468\u308a\u306b\u85a6\u3081\u3066\u304f\u308c\u308b\u300c\u63a8\u5968\u8005\uff08Promoter\uff09\u300d<\/span>\u3068\u3057\u3066\u5206\u985e\u3057\u307e\u3059\u3002<\/p>\n<h3>3.\u63a8\u5968\u8005\u306e\u5272\u5408\u304b\u3089\u6279\u5224\u8005\u306e\u5272\u5408\u3092\u5f15\u3044\u3066NPS\u3092\u7b97\u51fa\u3059\u308b<\/h3>\n<p>\u305d\u3057\u3066\u3001\u5206\u985e\u3057\u305f\u63a8\u5968\u8005\u306e\u5272\u5408\u304b\u3089\u6279\u5224\u8005\u306e\u5272\u5408\u3092\u5f15\u304f\u3060\u3051\u3067\u3059\u3002<\/p>\n<p>\u3010\u8a08\u7b97\u5f0f\u3011<br 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style=\"color: 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NPS\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":6673,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[116,117,118,119],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8a08\u6e2c\u3059\u308b\u3072\u3068\u3064\u306e\u6307\u6a19\u306bNPS\uff08Net Promoter 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